Bush Fire Relief

Bush Fire Relief

The bushfire disaster and drought are unprecedented in NSW and have drastically affected areas throughout the southern and northern regions of NSW, areas serviced by the Southern and Northern Region Business Enterprise Centre.

To assist businesses, individuals and primary producers obtain the emergency and financial assistance that is available, as well as details on the support available from our organisation, we have listed the relevant information and contact details below.

These will be updated regularly as further details come to hand;


Disaster Assistance

To support relief and recovery following the declared natural disaster, a range of government assistance measures are available. Current LGA declarations are available at https://www.raa.nsw.gov.au/disaster-assistance/declared-natural-disasters.


Note: in some circumstance’s employers may stand down employees if the reason for the stand down is outside the employer’s control, such as a natural disaster. Small businesses should check the relevant award, agreement or employment contract.


  • Disaster relief loans have been announced by the Commonwealth Government and to be administered by NSW Government (Rural Assistance Authority): https://www.raa.nsw.gov.au/disaster-assistance/disaster-recovery-loans
    • Bushfire Working Capital Loan up to $50,000 designed to provide immediate funds for essential expenses while the business returns to its normal level of trading such as wages, rebuilding infrastructure and purchasing of goods and services. The loan terms are up to five years, with a two-year interest free and repayment free period.
    • Bushfire Recovery Loan of up to $500,000 over ten years, with a two-year interest and payment free period. This loan is available for significantly larger investments such as replacing or repairing damaged infrastructure, purchasing livestock or replanting areas that were affected by the disaster.

RAA: https://www.raa.nsw.gov.au/disaster-assistance/special-disaster-loan-bushfires – eligibility and how to apply



Southern Region Business Enterprise Centre – Key areas of support available

Business Connect Advisors

This is an initial FREE mobile business advisory service that is available to all businesses in NSW and subsided by the NSW government. Businesses in bushfire-affected locations may be eligible for fully-subsidised support by our Business Connect Advisors.
A team of highly experienced Advisors are available to meet with you or talk to you by phone if you wish, to discuss your business needs, be that general information or more specific business restructuring and recovery advice and assistance.

Register at industry.nsw.gov.au/businessconnect, call 1300 134 359 to book a session with a local advisor or call us directly;

Contact details-

SRBEC Office 02 6297 3121

  • Paul Coker, (Business Advisor – Bega Valley and Eurobodalla LGA’s) on 0400 843 212
  • Kris Laird, (Business Advisor – Snowy Monaro and Queanbeyan-Palerang LGA’s) on 0427 668 781
  • Narelle Blackadder, (Business Advisor – Wingecarribee and Shoalhaven LGA’s) on 0407 681 107
  • Andrew Wales, (Business Advisor – Shoalhaven and Kiama LGA’s) on 0497 832 330


Australian Small Business Advisory Service (ASBAS) – Digital Solutions Business Advisors

This is an initial FREE advisory service that is available to all business owners requiring help with their online presence, including; websites, Facebook and online marketing. Our team are mobile and meet with you at your business or by phone and can be contacted directly on;

SRBEC Office 02 6297 3121

  • Kaye Keogh, (Digital Advisor – Bega Valley, Eurobodalla and Snowy Monaro LGA’s) on 0429 725 068
  • Tanya Creer, (Digital Advisor – Shoalhaven, Wingecarribee, and Queanbeyan-Palerang LGA’s) on 0417 988 315


Lost your job?

Phone one of our Pathways Support Advisors for FREE advice and assistance on what to do next and how we can help.

Contact details-

SRBEC Office 02 6297 3121

  • Phoebe Turner, (Pathways Advisor – Bega Valley and Eurobodalla LGA’s) on 0447 231 494
  • Jae Lear, (Pathways Advisor – Snowy Monaro, Queanbeyan-Palerang and Goulburn-Mulwaree LGA’s) on 0427 036 420


Waste Management Solutions

Waste management will be a key focus area in the fire recovery process and SRBEC is highly experienced in the management and development of waste management solutions for the southern region of NSW. For advice and assistance on waste solutions and management and how we can help.

Contact details-

SRBEC Office 02 6297 3121

  • Geoff Pryor, (Waste Management Consultant for the southern region of NSW) on 0428 930 196



ATO Assistance

The ATO will automatically grant deferrals for activity statement lodgements and payments due for anyone in the identified impacted postcodes.
Full details of these deferrals and a list of impacted postcodes are available on the ATO website – anyone affected by the fires should focus on getting their other affairs in order and not worry about their tax obligations at this time.

If you have been impacted by these bushfires and need assistance with your tax affairs, you can contact the ATO on 1800 806 218 and the ATO will work with you to get you back on track. More information about the assistance the ATO can offer is available on the ATO website at



Small Business Recovery Toolkit

The NSW Small Business Commission has developed a range of resources to help small business owners recover from disasters.
Visit https://www.smallbusiness.nsw.gov.au/disaster-recovery to access these resources.



Solving Problems and Dispute Resolution Service

Access a confidential and free dispute resolution service which has been set up to help small businesses needing assistance to work through problems with other businesses or government. The NSW Small Business Commission helps parties talk about their problems and work towards a solution through negotiation and communication. They can also assist small businesses with issues in relation to insurance and regulatory concerns.
Call 1300 795 534 or visit https://www.smallbusiness.nsw.gov.au/dispute-resolution



Insurance Council of Australia

Can assist policy holders determine which insurer they are with and assisting with general inquiries about the claims process.
Call 1300 728 228 or visit www.insurancecouncil.com.au



Safe Work NSW

Will replace NSW licences at no cost to those affected by natural disasters.
Call 13 10 50 or visit www.safework.nsw.gov.au



Service NSW

Will replace certificates and drivers’ licences at no cost to those affected by natural disasters.
Call 13 77 88 or visit https://www.service.nsw.gov.au/campaign/business-support-bushfire-impacted-communities

Register to opt-in to the NSW bushfire clean-up: https://www.service.nsw.gov.au/transaction/register-opt-nsw-bushfire-clean



Motor Vehicle Stamp Duty Relief

Motorists whose cars have been written off as a result of a natural disaster may be eligible for a stamp duty refund on their replacement vehicle.
Call 1300 139 814 or visit https://www.revenue.nsw.gov.au/taxes-duties-levies-royalties/motor-vehicle-duty/relief 



Additional Assistance for Farmers

Fire affected landholders in NSW requiring emergency fodder are being urged to call the Agricultural and Animal Services Hotline on 1800 814 647.
For further information see https://www.dpi.nsw.gov.au/climate-and-emergencies/bushfires

Developed by the National Farmers’ Federation and funded by the Commonwealth Government, FarmHub is a one-stop shop for details on assistance with fodder, water, transport, everyday living expenses, health and more – farmhub.org.au/explore-assistance/.



Mental Health

The following are free services available 24 hours a day, seven days a week:

  • Mental Health Line – 1800 011 511
  • Lifeline – 13 11 14
  • Mensline – 1300 789 978
  • Kids Helpline – 1800 55 1800
  • Beyondblue – 1300 22 4636

If you or someone you know is in immediate danger call 000.



Survey to identify areas of most need

This is a key survey where information provided by businesses will be shared with government agencies and other organisations to help them
understand issues faced by small businesses during recovery efforts.

Businesses are encouraged to complete this survey https://www.surveymonkey.com/r/bushfireSBsurvey2020.