Science of Shopping – Retailing in 21st Century (Young)
September 25 at 10:00 am - 12:00 pm$25
Presented by Steve Kargas
Your challenge is to match new competitors by delivering customer experiences that delights your consumers.
Amazon is launching & there is no doubt this will impact on retailers, your competitors around the world may have online shops and big online stores like Alibaba are after your market share. However, this doesn’t need to spell the end of our local retail industry.
Research tells us that customers want an ongoing personal experience from their retailers, they want quick service & a superior level of customer service.
Retailers who know what good customer experience looks like will future-proof their business.
A one-to-one follow up meeting is provided to assist you further and embed the ideas/principles as part of the workshop. Please book with the Business Adviser at the workshop.